Frequently Asked Questions

Welcome to the Northern Nomes realm. Each character is created to bring a little touch of Scottish charm, folklore and personality into your home. Here you will find answers to some of the questions we are asked most often.

About Northern Nomes

Are Northern Nomes handmade?

Yes. Every Northern Nome is individually created by hand in Scotland, with each character carefully brought to life using a mixture of traditional tartans, quality fabrics, wooden elements and carefully chosen decorative details.

Because each character is handmade, no two will ever be exactly alike. Small variations in fabrics, colours and finishing details are part of what makes every Northern Nome unique.

Will my Northern Nome look exactly like the photograph?

Your Northern Nome will be the same character design shown, but as each one is individually created there may be slight variations. Felt shades, tartans, trims and decorative embellishments may vary slightly due to material availability and handmade finishing. These small differences are part of the charm and individuality of a handmade creation.

Are Northern Nomes suitable as toys?

Northern Nomes are designed as decorative characters and collectors' pieces only. They are not toys and should not be given to children to play with.

Many characters include small decorative elements which may present a choking hazard. Please keep them safely out of reach of young children and pets.

Caring for Your Northern Nome

How do I care for my Northern Nome?

Your Northern Nome is a character to treasure and display. With a little care, they will remain a part of your home for many years. Please handle with care and avoid exposure to moisture, direct sunlight for prolonged periods, or extreme temperatures.

How do I clean my Northern Nome?

Avoid washing or soaking your Northern Nome. If dust appears over time, gently remove it using a soft brush, feather duster or a cool setting on a hairdryer held at a distance. Please take care around any decorative elements and embellishments.

Can my Northern Nome be placed outdoors?

Northern Nomes are intended for indoor display only. Fabrics, felt, wooden components and decorative details are not designed to withstand outdoor conditions or moisture. They will be happiest sitting safely indoors, keeping watch over your home and adding a little magic to your surroundings.

Orders & Delivery

How long will my order take to arrive?

Each Northern Nome is carefully prepared before being sent on its journey to their new home. Orders are normally dispatched within the timeframe shown at checkout. During busy periods, such as Christmas, please allow additional time as our little characters may have many journeys to make.

Do you ship outside the UK?

Please check the shipping options available at checkout for your destination. If you have a question about international delivery, feel free to get in touch and we will do our best to help.

Can I track my order?

Where tracking is available, your tracking details will be sent to you once your order has been dispatched. If you have any concerns about your delivery, please don't hesitate to contact us.

What if my order arrives damaged?

Every Northern Nome is carefully packaged before dispatch. If your character arrives damaged, please contact us as soon as possible with your order number and a photograph and we will do our best to put things right.

Custom Orders & Wholesale

Do you make custom characters?

From time to time, new characters join the Northern Nomes realm, inspired by Scottish heritage, folklore, nature and traditional themes. Custom commissions are not currently offered, allowing time to focus on creating and introducing new characters to the existing realms.

Do you sell wholesale?

Northern Nomes are currently available directly through our online shop and selected craft events. If you are a retailer interested in stocking Northern Nomes, please get in touch and we would be happy to discuss opportunities.

If you have a question that isn't answered here, please don't hesitate to get in touch — we would love to hear from you.