Refund policy

Returns & Refunds Policy

At Northern Nomes, every gnome and gonk is handcrafted with care and leaves us in perfect condition. We want you to love your Northern Nome — but if something isn't right, we're here to help.

Change of Mind Returns If you've changed your mind, you're welcome to return your item within 14 days of receiving it, provided it is unused, in its original condition, and in its original packaging. Return postage costs are the responsibility of the customer. Once we receive the item and confirm its condition, we'll issue a full refund within 10 working days."During busy periods or when the workshop is closed, response times may be slightly longer — we'll always be in touch as soon as we can.

Custom & Personalised Items Items that have been personalised or made to order are non-returnable for change of mind, as these are created especially for you. This does not affect your statutory rights.

Faulty or Damaged Items If your Northern Nome arrives damaged or develops a fault, please contact us within 30 days of receipt with a photo and description of the issue. We'll arrange a replacement or full refund, including return postage, in accordance with the UK Consumer Rights Act 2015. 

How to Return To start a return, please contact us at hello@northernnomes.co.uk before sending anything back. Items returned without prior contact may not be accepted.